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Management and Support

1. Software Management​

  • License Management

    • Cyclone 3DR requires a valid license from Leica Geosystems.
    • Licenses are managed using the Leica Geosystems Licensing Manager (CLM).
    • Both floating (network) and node-locked licenses are supported.

  • User Management

    • Grant software access only to authorized personnel.
    • Assign roles (e.g., scan technicians, engineers, managers) to optimize workflow.

  • Version Management

    • Keep all installations on the same version to ensure project compatibility.
    • Retain older versions if needed for legacy projects.

  • Data Management

    • Organize point clouds, meshes, and models in structured directories.
    • Use Leica JetStream or enterprise storage for large-scale collaborative projects.
    • Always back up raw scan data before processing in Cyclone 3DR.

2. Maintenance​

  • Regularly check for software updates through Leica MyWorld or the Hexagon support portal.
  • Clean temporary files, cache, and unused projects to maintain optimal performance.
  • Monitor storage usage, as point cloud datasets can be large.
  • Backup custom workflows, templates, and tool settings.

3. Support​

  • Official Support

    • Leica Geosystems Knowledge Base and MyWorld portal.
    • Access documentation, release notes, and tutorials.
    • Submit support tickets for technical issues.

  • Community Support

    • Leica Geosystems forums and user communities.
    • Professional networks and LinkedIn groups for peer support.

  • Professional Services

    • Leica offers training, webinars, and on-site or remote support.
    • Certified resellers provide localized support and consultancy.

4. Best Practices​

  • Standardize workflows across teams to maintain consistency.
  • Document and share project templates for recurring use cases.
  • Train new staff using Leica-certified materials.
  • Archive completed projects with metadata for long-term reference.